Milan
Made by:
green room
Continuing our on-going work with The North Face, we worked with
the outdoor apparel and accessories brand on their global retail
definition strategy. Our first task was to use this new retail strategy
to redesign their Milan flagship store.
The Challenge
As part of our work with the brand on their global retail definition
strategy, The North Face tasked Green Room with bringing this vision to
life through creative retail design in their Milan flagship. The Milan
store was to be the first store to benefit from the refreshed look and
feel, and needed to celebrate the brand mission of “Never Stop
Exploring”.
Green Room’s key objective was to use retail and consumer insight to
deliver an engaging, interactive and unique retail concept driven by
experience, ensuring that each customer leaves the store empowered to
“Never Stop Exploring”.
The Insight
Forming partnerships with retail platforms that have already harnessed
the people power of online communities is increasingly important.
Cultivating a presence on the social scene is essential to remaining
visible to shoppers, while the data that underpins these social
exchanges is invaluable in targeting the most relevant consumers.
The Solution
The new generation of The North Face stores need to become a ‘base camp’
for weekend warriors and hard-core explorers to plan their next
outdoors adventure. To do this, we wanted the Milan store to act deliver
much more than an engaging look and feel.
By focusing on community, engagement, and digital integration, the new
store concept in Milan encourages shoppers to delve deeper into the TNF
brand, the explorer community, and the news Spring Summer 2014
collections.
By humanising the TNF athletes, creating community boards, integrating
localised design and through hero product placement, the new strategy
encourages The North Face customers to use retail as a community hub
where they can engage with like-minded explorers.
Equally though, we wanted to create an engaging and inviting retail
space that performed commercially and encouraged shoppers to navigate
around the store, browse products, and make an informed purchasing
choice.
We used in-store zoning principals, striking shop windows, category
focal points, and interactive elements to deliver a retail strategy that
has transformed The North Face’s Milan flagship. Wayfinding techniques
were employed to guide shoppers around the space, including a striking
rope installation on the stairwell to encourage customers to head
upstairs.
TNF’s Milan flagship is the first iteration of their new global retail
definition strategy. We are continuing our work with the brand to
roll-out the strategy across the brands’ estate and retail touchpoints.
Eric Pansier, Vice President of The North Face, says:
"At a time where we believe elevating the in-store consumer experience
is an absolute must do for brand differentiation and consumer loyalty,
the work that Green Room has done in our Milan store is future defining
for The North Face. It has crystallized in one place an improvement path
for our entire fleet of mono-brand stores: stronger brand
story-telling, clearer navigation, first steps towards community
building and retail digitalization, highlight of key product stories,
new hard goods approach and stronger dial-up of colours. A very
important step forward for The North Face brand."
Hugues Yo, says:
"We engaged with Green Room to redefine our retail brand experience
based upon four key pillars: to tell big stories, to create an immersive
brand experience, integrate digital and introduce local connectivity.
The interaction between internal teams and Green Room for the Milan
project gave birth to an advanced outdoor retail concept opening a new
meaning of point of sale expression for The North Face."
The North Face, Flagship Store Design, Milan, Green Room, Global Retail, Magazin North Face, Creative Retail Design,